Queue, Inc. – Steve Perrett
I am writing to give my most wholehearted recommendation to John and Bob Audley and all the good people at Covington Group.
Queue, Inc. has been a publisher of educational materials since 1980. Covington Group has been our go-to printer since 2001, when we began publishing test preparation workbooks.
Not only have they produced soft-cover workbooks and full-color catalogues of the highest quality, they have consistently delivered on time, and accommodated our rush requests, which have been more numerous than I care to admit.
Cost has always been an issue for us, and Covington Group has been as economical a vendor to work with as any I've found.
Covington has provided several collateral services for us over the years as well. We have warehoused inventory with them when we were unable to store books ourselves. The fulfillment service has been most prompt and efficient.
I can't say enough about the helpfulness of their prepress department as we've encountered technical problems in the process of putting books and catalogues together.
And a service that's not advertised, but has come into play many times over the years: between John and others who check our projects before sending them to press, plenty of our errors have been caught and eliminated before being committed to the page.
I recommend Covington Group without reservation.
NCAA
(National Collegiate Athletic Association)
– Michael V. Earle, Communications Manager:
"I wanted to take a minute to commend the Covington
Group for the fine job it is doing with our records books.
We are exremely pleased with the quick turnaround and
print quality of the books – particularly the halftone
reproduction in the text. Your assistance and guidance
is getting the books distributed directly is also appreciated.
As we have found in our many dealings with the Covington
Group over the years, the attention to detail and diligence
your staff provides in servicing the NCAA account is second
to none."
ACTE
(Association of Corporate Travel Executives) –
Kate Farrell, Director of Marketing:
"The Covington Group of Kansas City has been our
global association's exclusive provider of end-to-end
publishing needs since March 1999. Covington has delivered
excellent service through all phases – design through
mailing – of the publishing process. Both ACTE and
Covington view our relationship as a partnership.
They have demonstrated their partnering in significant
ways from working weekends to meed our deadlines to finding
resources for our website maintenance and an editorial
manager for our Quarterly magazine. In addition to our
Quarterly magazine, the Covington Group also publishes
ACTE's monthly newsletter, all collateral for two annual
conference as well as registration material, and an annual
membership directory. Covington also coordinates the mailing
of these materials to our global membership of 2,500"
O'Neill
Communications – Pat O'Neill
"I am compelled to write this letter as testament
to the exceptional effort and personalized service the
Covington Group provides each and every time we do business.
Your professionalism and tirelessness were huge factors
in the printing and publication – and subsequent
success – of my book, 'From the Bottom Up, the story
of the Irish in Kansas City'."
CMIC
(Creative Marketing Intl. Corp) – Rob Edwards,
Director of Advertising
"As a customer for over 10 years, I am writing in
regards to the outstanding service we have received from
the Covington Group.
From occasional brochures to a two-color tabliod, and
currently a four-color monthly magazine, the Covington
Group has consistently helped up produce quality products.
In addition, their dedication has at times allowed up
to meed deadlines, even when we were late submitting a
job.Our service representative, John Audley, is irreplaceable
in his role as liaison and adivsor.
A few years ago, the Covington Group was instrumental
in helping us produce an image piece for our company.
We are still seeing results from this piece totday. Their
standard of excellence has paid off for Creavie Marketing."
Rockhurst
University – Rosita Elizalde-McCoy, Executive
Director:
"This is in thanks you for the good work you have
done with us during the past year and to let you know
that your efforts have earned the Covington Group a
place on our short list of preferred vendors for print
production.
Following are the standards set by the office of Public
Relations and Marketing for Rockhurst University, by
which all service to this department is measured:
• Ethical business practices
• Professional and responsive sales representatives
• Fair pricing
• Quality work
• Delivery on deadline
• Accurate, itemized billing
We look forward to a continuing relationship with the
Covington Group."
ACEP
– Marta Foster
"The books arrived yesterday and I finally got to
see one today. It looks terrific! That paper worked out
really well.
Thanks for all your help and hard work. I really appreciate
having found a great source for printing!"
Vicom
Design – Dennis Meek, Creative Director
"A note of thanks is in order. As always the Covington
Group came through with superior quality, in budget,
and on time.
Please let all your dedicated team know of my deep appreciation
for a job
well done. At Vicom Design, it's two thumbs up for the
Covington Group. I'm looking forward to the next project."
Aerostar
Owners Association – Burdella Bacon, Executive
Director's Office
"Recently we had the opportunity to select a new
printer for our magazine The Aerostar Log. We looked
long and hard and near and far. We looked at lots of
samples and reviewed multiple quotes.
Our goal was a quality product at a competitive price
and of course a working relationship with people that
would respond to all our questions. All of our needs
were met by The Covington Group.
• Quality product
• Competitive price
• On-time delivery
• Friendly, easily accessible staff
• Freight was priced fairly
• Invoiced as quoted, no surprises
Mark McCombs is our sales representative. He and Diana
Stumfoll have been very helpful and kept our publication
on schedule.
We attained our goal with The Covington Group and we
will be using them for all of our future printing needs."
Jay
O'Brien, Creative Director
"Thanks for your top-notch effort on this MGP Annual
Report project. I spoke with the client and they are more
than pleased with the final product, as well as meeting
their difficult deadlines. Your perseverance to make sure
all was completed on time while maintaining quality truly
made this job a success. Patience was stretched with the
changing specs, changing deadlines, etc but you handled
it in a professional manner and achieved all the goals
we presented to you.
Please pass along our appreciation to Paul, Randy and
the others involved with making this job a winner.."
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